Terms & Conditions

Learn about DeeMoney's Terms & Conditions for international money transfers.

By logging into the system, the service users (“You”) agree to comply with the terms and conditions of use (“Terms and Conditions of Use”) hereinafter set forth including those specifically set forth in any part of this application. In this regard, you understand and agree that the Terms and Conditions of Use are subjected to be changed without prior notice.

Any change to the Terms and Conditions of Use shall be posted in this application. When you access this application after such change has been made, it shall be deemed that you accept and agree with such Terms and Conditions of Use. Hence, you are responsible for regularly checking the Terms and Conditions of Use.

If you do not agree or wish to reject to be bound by any Terms and Conditions of Use, please kindly exit and do not use this application.

In these Terms and Conditions of Use, “application” shall mean DeeMoney Mobile Application provided by Sawasdeeshop Company Limited (“DeeMoney”) and/or application under any other name developed or customised by DeeMoney from this application for a third party, including but not limited to PC Computer version application, Website version application, Mobile version application and other electronic devices.

Our Terms and Conditions use the following definitions:

"Receiver" refers to the person named as the beneficiary of the money transfer;

"Sender" refers to the person who initiated a money transfer through the DeeMoney Service;

  1. Ownership and Intellectual Property

1.1 Any materials contained in this application , including but not limited to, messages, contents, pictures, photos, information tables, exchange rate (if any), trademarks, graphics, audios, design of application screen, design of user-interface, any form of information, any programs, software include in or made available on or through the application (collectively referred to as “Content” or “Contents”) are owned by DeeMoney or the respective owner who grant a licence for use of those materials to DeeMoney . All of the Contents are protected by intellectual property and/or other forms of propriety rights under the laws of Thailand and/or other countries regardless of any form and whether or not registration has been made.

In this regard, you are required to obtain prior written consent from DeeMoney before using trade names, trademarks, service marks and other logos owned by DeeMoney including any intellectual property include in or made available on or through this application for any purposes.

1.2 Except for the intellectual property owned by DeeMoney , all other trade names, product names, trademarks, service marks and other logos including any intellectual property include in or made available on or through this application are used in an editorial fashion or made available to use as part of this application for the purpose of decorating this application only. DeeMoney, as an application provider, has no intention of commercial or intellectual property infringement.

1.3 Unless otherwise indicated in this application, any Contents, files or documents provided on this application, you may only view, download, upload the Contents and print any document of the Contents for your own personal and non-commercial use. On this basis, you also agree to keep all contents pertaining to copyright and other rights of ownership that appear in this application. You may not copy, store or download either in hard copy, copy in electronics format or in any other forms for the purpose in transmit, transfer, perform, broadcast, publish, reproduce, create a derivative work from, display, distribute, sell, licence, rent, lease or otherwise transfer any of Contents to any third person whether for direct commercial or any gain or otherwise without the prior written permission from DeeMoney.

  1. Disclaimer and Limitation of Liability

2.1 This application is to disseminate exchange rate information and to facilitate international remittance only. DeeMoney is not in any way offering its recommendation or legal advice including trading or investment recommendation in relation to exchange rate contained in this application. Moreover, DeeMoney shall not be deemed to be your agent or representative and to be connected to any transaction with you that arises directly or as a result of access to this application whatsoever.

The Contents contained in this application are presented based on “as is” basis without direct or indirect guarantees or warranties by DeeMoney of any kind. DeeMoney does not make any representations regarding the completeness, accuracy, recency or reliability of the Contents and information or any guarantees of a result and appropriate use of the Contents contained herein and use of this application. In no event shall DeeMoney be responsible for any loss or damage or any profit and loss arising from the use of this application and/or the use of Contents contained herein in any circumstance.

2.2 DeeMoney does not warrant that the access and use of this application shall be continued, uninterrupted or without delays or any errors. Moreover, DeeMoney does not warrant that the application shall be free of malicious programs which may cause damage to system or information in your system, for instance, viruses, Trojan horses or other harmful files (collectively referred to as “Defects”) regardless of whether such Defects are caused by human or electronic error or other events beyond its control. DeeMoney shall not be responsible for any damage or loss arising from such Defects in any circumstances.

2.3 DeeMoney reserves its rights not to grant you permission to use this application and may change or withdraw the application, in part or in whole, at any time without any prior notice or state of purposes in doing so.

2.4 Any and all Contents, including but not limited to, articles, details and/or information included in or made available on or through this application belong to each writer or author. DeeMoney is permitted to broadcast such Contents. The Contents, hyperlinks, pictures, photos and other matters, comments or opinions located herein shall be deemed as opinions or points of view of each writer or author and shall not be related or deemed to be agreed, accepted or supported by DeeMoney.

2.5 Unless otherwise specified under the Terms and Conditions of Use, DeeMoney, Directors, Managers, Executives, Officers, Employees, or Agents of DeeMoney shall not be liable for any fault or error of this application or information or Contents contained in this application and shall assume no responsibility in any omissions relating to this application whether in contract, tort, negligence or other consequences which might happen even if advised of the possibility of such damage.

  1. Hyperlinks

The application contains links to third party sites (“Linked Sites”). Please note that hyperlinks from this application to Linked Sites are provided for your convenience only. These Linked Sites are not under the support or control or responsibility of DeeMoney. DeeMoney is not capable of approving for the correctness, reliability or security of the Linked Sites and shall not be liable for any of your loss or damage suffered from using or hyperlinking to such website. Also, you should study terms and conditions of use of the Linked Sites.

  1. Privacy Notice

You are informed of the details regarding the collection, processing, and use of your personal data, as well as your rights as a data subject, all of which are specified in Deemoney's Privacy Notice. This notice covers the use of personal data from the beginning of the application process until registration to use the application. Deemoney would like to assure that:

4.1 You will be informed and/or provided with the convenience of understanding the details of personal data protection in accordance with DeeMoney's Privacy Notice. 4.2 During the registration process, DeeMoney will only use necessary and beneficial information for registration purposes, which includes but is not limited to:

4.2.1 Sending a One Time Password (OTP) via SMS to the phone number provided to confirm your identity as the registered user of the application.

4.2.2 Providing help, guidance, and support in registration-related inquiries and issues for DeeMoney application users based on the information provided.

4.2.3 Collecting government documents may include personal data that appears unnecessary, such as religious information. However, DeeMoney will only utilise the information provided during registration and will not use or take any actions with regards to any data deemed unnecessary that may become useful information.

4.2.4 Using your biometric data, DeeMoney will use this information specifically for the purpose of identity verification to use DeeMoney Service.

4.3 In conducting transactions, your data (recipient and sender) under the control of DeeMoney. DeeMoney will be careful to process your information. Disclosure or transfer of your information to individuals or legal entities will only occur as necessary for providing services, includes banks or other parties involved in the service, both domestically and internationally, and/or compliance with the law.

DeeMoney recognises and prioritises the protection of personal information in accordance with the principles and standards of personal data protection as required by law. For more information, please refer to Deemoney's Privacy Notice via https://help.deemoney.com/terms-and-conditions/privacy-policy

  1. Application Security Policy

DeeMoney has adopted security standard technology for internet transaction to protect your information when sending and receiving information via communication network and to prevent data theft from any unauthorized person or network which access to DeeMoney’s network, for instance, Firewall, Secured Socket Layer (SSL) code etc.

  1. User Identification (User ID) and Password

6.1 To use this application, you shall be required to have your own username (User ID) and password. You shall keep the username and password confidential. Any access or transaction arising from login using your username and password in this application shall constitute correct and complete action by you. In case of any damage for whatever reasons, you shall be responsible for all such actions. You further agree that you shall not object or demand DeeMoney to be responsible for the damages on your behalf.

6.2 You may change, suspend or cancel your username and password and/or the usage of this application at any time by yourself via any channels in accordance with the conditions and procedures prescribed by DeeMoney. DeeMoney shall assume no responsibility for any damage arising out prior to the effectiveness of the process of such suspending or terminating.

  1. Violation of Terms and Conditions of Use

In the event that there is a violation of Terms and Conditions of Use, DeeMoney reserves its rights to suspend any access to or terminate any services rendered on this application without prejudice to DeeMoney’s rights to be indemnified under the Terms and Conditions of Use or any other rights under the relevant laws.

  1. Services

8.1. By completing and consenting to the information required to make a money transfer order and by accepting these Terms and Conditions, the Sender instructs DeeMoney to execute a specific money transfer in respect of such order, as accepted by DeeMoney, subject to these Terms and Conditions. Every individual money transfer order constitutes a separate agreement between DeeMoney and the Sender, which is limited to the execution of a specific money transfer in respect of such order only. We have no obligations to any other party. At no moment in time is a framework or master agreement concluded between DeeMoney and the Sender, which obliges DeeMoney to execute each and every individual and subsequent money transfer transaction. The Sender shall inform the Receiver of the money transfer accordingly.

8.2. Subject to statutory or regulatory requirements, Account-based transfers generally take up to 5 business days for regular money transfers. For some countries, the service may be delayed or other restrictions may apply.

  1. Freeze / Cancel / Refund

9.1. Subject to Applicable law prohibits money transmitters from doing business with certain individuals or countries; DeeMoney is required to screen all Transactions against lists of names provided by the governments of the countries and territories in which DeeMoney do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC), the European Union, and Anti Money Laundering Office (AMLO). If a potential match is identified, DeeMoney researches the Transaction to determine if the name matched is indeed the individual on the relevant list. For this purpose, DeeMoney is entitled to request from the Sender or the designated Receiver additional details and proof of identification which may cause the Transaction to be delayed. DeeMoney may, in certain circumstances also be required to freeze the amount of money received, where any refund of money received would constitute a violation of any applicable law (including regulations aimed at preventing fraud, money laundering or financing terrorism).

9.2. You have the right to request for cancellation of a money transfer order issued through the DeeMoney within 14 days. The request for cancellation must be notified to DeeMoney in writing email to support@deemoney.com. However, this right of cancellation does not apply if DeeMoney has already paid out the funds to the Receiver before DeeMoney received your cancellation notice. When you file cancellation prior to DeeMoney’s paid out the funds to the Receiver, DeeMoney will refund the original sending amount of the money transfer to you and DeeMoney will not charge any cancellation fees for this case. However, transfer service fee will not be refunded to you if the money transfer order has been cancelled by your request.

9.3. We will refund the amount of the money transfer to you at the DeeMoney’s exchange rate valid on the moment of the refund, however at least at the original value of the transfer amount as long as the fund has not been paid out to the Receiver. The method of refund is subjected to the discretion of DeeMoney, which usually credit back to the sender’s bank account. In some cases, a refund may need to be made at DeeMoney’s branch location.

9.4. DeeMoney is responsible to execute of the order of money transfer in accordance with this Terms and Conditions. This means that DeeMoney will refund the original sending amount and the service fee if transaction was failed or DeeMoney’s fault.

  1. Governing Laws

The Terms and Conditions of Use shall be governed by the laws of Thailand.

  1. Language

Any translation of this Terms & Conditions is provided solely for the Customer’s convenience and is not intended to amend or modify any provisions of the Terms & Conditions. In the event of a conflict of the Thai version and other language version, Thai version shall prevail.

Last updated